．Completing the payment confirms your order, and the order can only be delayed for shipping. We apologize that cancellation, refund, or early delivery is not possible.
．If you wish to postpone or modify the order, please contact us at least 21 days before the shipping/pick-up date. The scheduling will depend on the current order queue, and we cannot guarantee that it will be postponed to your desired date.
．We ship daily according to the order queue. However, during special festive periods (such as Lunar New Year, Valentine's Day, Christmas, Halloween, long weekends, and other peak logistics periods announced by the courier), it is not possible to specify the delivery date and time. ．The actual delivery will be based on the shipping sequence and date determined by the courier.
．Before signing for the goods, please ensure to check the quantity and types of products. If there are any discrepancies with the order, please take photos as evidence and contact us proactively within 3 days (including the day of delivery) for us to verify and assist you. Requests beyond 3 days will not be accepted.
．The product line includes milk, eggs, nuts, peanuts, and their derivatives. It is not suitable for individuals with allergies to these ingredients.
．Except for Marshmallow (contains animal gelatin), Whiskey Cranberry (contains alcohol), and Brandy Cherry Cheesecake (contains alcohol), all other flavors are suitable for ovo-lacto vegetarians.